Terms and Conditions

MINTLUXHAIR

By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws, and regulations. If you do not agree, you are prohibited from using or accessing this site.

2. Disclaimer

The materials on MINTLUXHAIR's website are provided "as is." We make no warranties, expressed or implied, and disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

3. Terms of Sale

Orders placed on our website are considered final. Custom-made/pre-order items cannot be modified, canceled, or exchanged once processing has begun. If a cancellation is accepted, a 15% cancellation fee may apply. We are not responsible for customs fees, taxes, incorrect delivery addresses, or shipment issues.

4. Delivery

Orders are processed within 1-3 business days. We use Royal Mail, USPS, FedEx, DPD, and DHL for shipping. Tracking details are provided via email. If an item is lost or damaged, customers must contact the courier first. We advise reaching out to us within 14 days of the expected delivery date for unresolved issues.

5. Returns

Returns are accepted within 14 days of delivery only if items are unused and in their original condition. Custom products, colored jobs, and installation services are non-refundable. Refunds for unwanted orders are subject to a 4% payment processing fee.

6. Placing an Order

Customers must provide accurate personal and delivery information. If an order is placed as a guest, the email address used will be linked to the order history.

7. Payment Options

We accept PayPal, Klarna, and Lay Buy. Customers have 30 minutes to modify or cancel an order before processing begins.

8. Subscription Terms

Subscriptions begin upon initial payment. Cancellations within 14 days are fully refundable. After 14 days, payments are non-refundable, but service continues until the end of the billing cycle.

9. Submitting Content

Users may submit reviews and other content. By doing so, you grant us a license to use, modify, and distribute your content without compensation.

For any questions, contact our support team.